MT LOCK & KEY SERVICES INC, operating as MT Lock & Key Services, uses information submitted through mtlockandkey.com and our business communications to respond to requests and provide mobile locksmith services.
Information we use
When you contact us, you may provide your name, email address, phone number, service location, locksmith service details, and message content. If you opt in to text messaging, we also use your mobile number, messages, consent record, and opt-out preferences to manage those communications. Website and communications providers may process technical information needed to operate and protect their services.
How we use information
We use information to respond to inquiries, coordinate requested locksmith services, address service questions, maintain business records, and operate our website and communications. For customers who opt in to SMS, we may follow up after a completed job and invite an honest review. A review invitation does not depend on whether the customer reports a positive experience.
Service providers and disclosure
We use service providers to host and operate the website, process contact forms, and deliver business communications, including CallRail for business calls and text messaging. Information needed to perform those functions may be processed by those providers. We may also disclose information when required by law.
We do not sell mobile phone numbers or share mobile information with third parties or affiliates for their own marketing or promotional purposes. SMS opt-in data and consent records are not shared for marketing or promotional purposes. Providers that help deliver or support our messages may process this information only for those service functions.
Your choices and SMS privacy
Providing a phone number or purchasing a service does not by itself enroll you in SMS follow-up messages. SMS consent is optional and is not a condition of purchasing a locksmith service. To stop SMS messages, reply STOP. You may also tell us directly that you no longer want texts. Reply HELP for assistance, call (818) 616-7296, or email mtlockandkeylosangeles@gmail.com.
Records and privacy requests
We retain information as needed to provide requested services, maintain appropriate business and consent records, handle disputes, and meet applicable obligations. We retain opt-out information as needed to avoid sending further messages. To request access, correction, or deletion of information you provided, contact us using the details below. Some records may need to be retained for legal or operational reasons.
External services
Our website or messages may link to Google reviews or other external services. Those services handle information under their own privacy policies when you use them.
Contact
For privacy questions, contact MT Lock & Key Services at mtlockandkeylosangeles@gmail.com or (818) 616-7296. We provide mobile service at customers’ locations.